Optivoks Support

Perhaps our most appreciated competency. Support not only stands for problem solving, warranties etc. … but also for after sales assistance. The latter includes helping our customers how to work with products purchased from us, or even products purchased elsewhere for which a service contract has been agreed.

E-mail support:
For all support questions, warranty enquiries, etc. … about products purchased from Optivoks, please CLICK HERE

Phone support:
Our Support Hotline is available at +32 2 252 13 53 during the following hours:

Monday till Thursday: from 01:00PM till 06:30PM and from 08:30PM till 11:00PM
Saturday: from 01:00PM till 05:30PM
Friday and Sunday: no telephone support. For urgent matters you may still send an e-mail

Optivoks RemoteConnect:
On top of our ‘normal’ support, as a privileged customer you may make use of our online live assistance.

Prerequisites:
– An Optivoks PC with an active RemoteConnect subscription. Contact us if you don’t have one.
– A fast Internet connection (preferably cable modem)
– You are in front of your PC and in contact with us via telephone at +32 2 252 13 53
– A join code you received from our support engineer.

If the aforementioned is accomplished, please click on the logo to start your session ===> Enter your credentials followed by “Join” and follow the engineer’s instructions.